Shipping & Handling
We will ship your order within three business days. If you have shipping needs that require expedited service (overnight or express mail), we will work with you, make arrangements, and let you know what the associated costs will be based on the chosen shipping method.
Note: All responsibility and issues regarding shipping delivery times should be directed to the shipping carrier and their policy.
Returns & Exchanges
We hope you are fully satisfied with your Fragrances of Polynesia purchase. If something is not right, please let us know, as we welcome feedback from our customers. We will accept returns of unopened, unused, or defective merchandise within 30 days of purchase for an exchange only.
Merchandise purchased at a retail store cannot be returned to us directly. Please take the item back to the store where you purchased it and they will work out an arrangement with you depending on their return/exchange policy. Only items bought directly from our website or at an event where we sell to the public can be returned directly to Fragrances of Polynesia.
ALL SALE items are FINAL.
Returns by mail instructions:
Please place the merchandise in a box or envelope with a brief explanation of why you are returning the item. Please pack properly if sending fragile items such as jewelry. Please send it to us via priority mail. All merchandise will be refunded for the price paid. All credit card refunds will be placed on the card used for the original purchase. Please allow 1-2 billing cycles for your account to be credited.